Computer Doctors shifts from “break-fix” to managed services with Acronis Cyber Backup Cloud


Computer Doctors has been in business since 1985 and, like many MSPs today, started as a break-fix shop that caters to local SMBs. While still offering repair services, the company now offers cloud services including Microsoft Office 365, Hosted Exchange, remote monitoring, anti-virus, and backup to roughly 1,300 managed endpoints.

Computer Doctors migrates 50% of its installed base away from Arcserve onto Acronis in just one year.


Computer Doctors had been a long time Ingram Micro reseller, and the company had been looking at getting into managed and cloud services for the better part of a decade. Following an Ingram Micro Cloud Summit, the company decided to take the leap. “It was a long time coming,” said Computer Doctors President, Stephen High. Computer Doctors had worked with Arcserve for nearly 15 years and as part of the decision to move to managed services, they determined that a cloud-controlled backup solution was needed. So they began to search for a new vendor with integration for their PSA system, Autotask, as a critical requirement. Other important feature requirements included the ability to manage Microsoft Exchange and SQL tables, as well as being able to back up entire workstations and virtual machines. Furthermore, Computer Doctors wanted a simple interface through which they could monitor and manage everything. During the evaluation process, the company looked at Datto, StorageCraft, and Acronis.


With support for more than 20 virtual, physical, and cloud platforms, and a hybrid of on-premises and cloud backup capabilities, Computer Doctors determined that Acronis Cyber Backup Cloud was their ideal solution. Additional considerations like the built-in AI-based anti-ransom ware and anti-cryptojacking technology, Acronis Active Protection, made the decision even easier.

Through a single portal, Computer Doctors can now manage all of their clients, enabling them to recover individual files, application data, or entire virtual platforms. Furthermore, Acronis Cyber Backup Cloud provides flexibility for the company to restore its customers to the original or completely new destinations while managing data from a centralized location.

“In terms of the evaluation process, we really didn’t need an appliance and we liked the simplicity and ease of use that Acronis offered,” said High.

Results & Benefits

The primary benefits of choosing Acronis included having a modern, cloud-controlled backup offering that was a source of new revenue and attracted new customers. Additionally, the same offering added value by providing backups for its Hosted Exchange and Office 365 line of business.

Computer Doctors successfully migrated roughly 50% of its installed base off of Arc serve and onto Acronis in the first year, with about 50 machines still to be migrated in the coming months. The company now has over 49 TB under management across 29 servers, 19 virtual machines, and 18 workstations across over 40 clients. An additional benefit Computer Doctors noted was their ability to control pricing: “While we keep the Acronis branding on the offering, being able to put our own price tag on the solution has a real value in terms of profitability,” said High.

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